1st January 2025

​

1. Introduction

 

At Vicky Wyllie Coaching we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.vickywylliecoaching.co.uk or use our coaching services.

​

By accessing or using our website, you consent to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website.

​

2. Information

 

We Collect We may collect the following types of personal data from you when you interact with our website or engage in our coaching services:

​

• Contact Information: Name, email address, phone number, and postal address.

• Payment Information: Credit card details or other payment methods when making purchases for services.

• Demographic Information: Age, gender, occupation, and other details that help us personalise coaching services.

• Usage Data: Information on how you interact with our website, such as your IP address, browser type, pages visited, and time spent on the site (collected via cookies).

• Coaching-Related Data: Any personal information shared during coaching sessions, such as personal goals, challenges, and progress.

​

3. How We Use Your Information

 

We use the personal information we collect for the following purposes:

​

• Providing Coaching Services: To offer personalised coaching and respond to your inquiries.

• Processing Payments: To process payments for services provided and manage billing.

• Improving Our Services: To monitor and improve our website functionality and coaching programs based on your feedback and usage.

• Communicating with You: To send service-related notifications, updates, newsletters, and promotions (if you have opted in).

• Compliance: To comply with legal obligations, such as fraud prevention and responding to government requests.

​

4. Legal Basis for Processing Personal Data

 

Under the GDPR, we process your personal data based on the following legal grounds:

​

• Consent: Where you have provided consent (e.g., signing up for a newsletter).

• Contractual Necessity: To fulfill a contract or take steps before entering into a contract (e.g., providing coaching services or processing payments).

• Legitimate Interests: For purposes such as improving our services or marketing (ensuring it doesn’t override your rights and interests).

• Legal Obligation: To comply with legal requirements (e.g., financial reporting or responding to lawful requests).

​

5. Sharing Your Data

​

We will not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:

​

• Service Providers: We may share information with third-party providers who assist in operating our website, processing payments, and providing coaching services (e.g., payment processors or email marketing platforms). These third parties are bound by confidentiality agreements and are only allowed to use your data for the purposes specified by us.

• Legal Requirements: We may disclose your data if required by law or to protect our rights, property, or safety, or those of others.

​

6. Data Retention

​

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., for tax, accounting, or legal purposes).

​

7. Your Rights

 

As a data subject, you have the following rights under the GDPR:

​

• Access: You can request a copy of the personal data we hold about you.

• Rectification: You can request correction of inaccurate or incomplete data.

• Erasure: You can request the deletion of your personal data in certain circumstances.

• Restriction of Processing: You can request restrictions on how we process your personal data.

• Data Portability: You can request your data in a structured, commonly used format and transfer it to another data controller.

• Objection: You can object to the processing of your personal data, particularly for direct marketing purposes.

• Withdraw Consent: You can withdraw your consent to the processing of your personal data at any time (where processing is based on consent).

​

To exercise any of these rights, please contact us at vicky@vickywylliecoaching.co.uk

​

8. Security of Your Data

 

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

​

9. Cookies

 

Our website uses cookies to enhance your experience, analyse site traffic, and personalise content. Cookies are small files stored on your device that help us remember your preferences and improve your user experience. You can manage or disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

​

10. Third-Party Links

 

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites, and we recommend you review their privacy policies before providing any personal information.

​

11. Changes to This Privacy Policy

 

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal data.

​

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

​

Vicky Wyllie Coaching

Email: Vicky@vickywylliecoaching.co.uk

Phone: 07739319946

Address: Oakwood House, Merry Farm Drive, Plumley, Cheshire. WA16 9TD

​

By using our services, you acknowledge that you have read and understood this Privacy Policy.

---